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The following Privacy Policy is presented by Creative Cities Convention to inform our visitors and customers of our commitment to provide excellent service. We want our services to be safe and enjoyable, and we are committed to protecting your data.

By purchasing tickets to our events, visiting our events and browsing our website, you are agreeing to the conditions described below and in our terms of use. 

Tickets to our events are purchased from the Humanitix website. Certain information is collected by Humanitix to register you for our event and that information is shared with us.

We recommend that before using the website, purchasing tickets for our events from Humanitix and before submitting any personal information, you read this Policy. Humanitix privacy policy can be found at: https://help.humanitix.com/en/articles/8905589-privacy-and-data-security 

https://static.humanitix.com/pdfs/attendee_terms.pdf

Who are we?

The Creative Cities Convention is a not-for-profit organisation and a joint collaboration between the BBC, ITV, Channel 4, Channel 5 and Pact. The conference Advisory Chair is Ruth Pitt, former advisory Chair at Edinburgh TV Festival and current Chair of the National Poetry Centre.

Creative Cities Convention Ltd is registered in England and Wales with company number 11170669, address Fitzrovia House, 3rd Floor, 153-157 Cleveland Street, London W1T 6QW. (Pact HQ).

What information do we collect?

Personal Data is information that can be associated with or relates to a person or could be used to identify the person the data is collected from, including special access requirements, and dietary or allergen information.

When you use this website or register for further information or register to be a participant at the Conference, we collect Personal Data from you and from the information you submit to Humanitix when purchasing tickets to our events. This information includes your name, your email address, your place of employment, special access requirements and dietary or allergen information. This information helps us improve and provide our services to you.

The information is retained by us and, provided you have opted in for us to do so, may be shared with other delegates and the event supporters.

We retain data for a certain period as is permitted or required under applicable UK laws. Collection and use of your Personal Data is done in a manner consistent with this Privacy Policy and Humanitix privacy policy.

We may use your personal information in order to correspond with you. This contact may be made in order to keep you updated on the services we provide, or supply information about the Event or in relation to any correspondence we may receive from you.

You can make a request to opt-out from receiving information or being contacted at any time via email: info@creativecitiesconvention.com

Please be aware that if you opt-out from receiving information, we might not be able to give you optimal services and some information might not be available to you.

You have the right to request a copy of the personal data that is held by CCC about you. Please be aware that proof of identity will be required. Please put 'SAR' (Subject Access Request) in the subject headline. We will respond to this as required under law. A request can be made via email: info@creativecitiesconvention.com

In addition to the data that you voluntarily provide, we also automatically gather certain technical data about visitor behaviour on our website. Automatic data may include a unique identifier associated with your access device or browser, your IP (Internet Protocol) address and characteristics of your device. For more information on this, please read our section on 'Cookies'.

Cookies

We use a number of different cookies on our site. If you’re not familiar with cookies, or how to control or delete them, we recommend visiting http://www.aboutcookies.org for detailed guidance.

When you first visit this site, you’ll see a cookie banner powered by CookieYes. This lets you accept or reject non-essential cookies, and choose which categories of cookies you consent to. You can change your preferences at any time via the “Cookie Settings” link, usually found in the footer of the site.

The categories of cookies used on this site are:

Necessary (always on): Required to enable the basic features of the site, such as maintaining secure log-in and remembering your cookie consent preferences. These cookies do not store any personally identifiable data and cannot be switched off.

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You can read Google’s privacy policy at: https://policies.google.com/privacy. You can also opt out of Google Analytics tracking across all websites using Google’s browser add-on: https://tools.google.com/dlpage/gaoptout.

You can withdraw or update your consent, or view full cookie details, at any time via the “Cookie Settings” link in the site footer.

Legality of Data Processing

The UK General Data Protection Regulation (GDPR) requires us to inform you about our legal basis for processing your data.

Our processing and collection of your data are based on your consent provided for us to do so, fulfilment of our obligation in a contractual relationship with you, legitimate interests or any legal obligation under law, as stated in Article 6 of the GDPR.

Information and third parties

This Privacy Policy only applies to this website. CCC reserves the right to change information about the speakers, the scheduling of the Event at any time without any prior notification or liability for doing so.

The Creative Cities Convention Website contains hyperlinks to websites owned and operated by third parties. The links from this website do not imply that CCC endorses, has reviewed or in any way is affiliated with or is a representative of these third-party sites or their content. These third parties will have their own terms and conditions, and also their own rules in regards to cookies. CCC will not be held liable for any information or damage resulting from your visit to these pages. We advise you to read the terms and conditions and privacy policies when visiting external pages.

You can view our profiles on third-party services like Facebook and/or Instagram, and these third-party services might ask you to sign in or provide additional information in order to view these pages correctly. CCC will not be held liable for any information these third-party sites store about you. CCC is not in control of, or has access to, information that these third-party pages store about you.

Humanitix and Payment processing

Registration and payment for the Creative Cities Convention is managed through the Humanitix website. Creative Cities Convention will not receive or be held responsible for any payment information that Humanitix might require in order to process your payment. Creative Cities Convention will not be held liable for any faults in the processing of payments or any lost or not received tickets to the Event. CCC will not be liable for any functions, malfunctions or information stored or linked to on the Humanitix websites. We suggest you read Humanitix Terms and Conditions, Privacy Policy and Cookie information.

Breach

We are committed to safeguarding your information when you visit our pages. We do our utmost to comply with all applicable law concerning the protection of your information.

If you have concerns, or if you suspect or become aware of a breach of data protection laws or international treaties, please email info@creativecitiesconvention.com with the title 'Breach' in the subject line so that we can deal with your request in a timely manner as required by law.

Security Statement

CCC reserves the right to update this Privacy Policy at any time, without specific reason and without notice. Please check our Privacy Policy frequently to view any recent changes. The date of the most recent revision will appear on this page.

Effective Date

This Privacy Policy is effective as of 22nd October 2026

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